How the account setup process works.
We describe below how the setup process typically works.
It is likely that you are setting up a new account. You should have received your account setup or "registration" email as the first step in the setup process.
However in some circumstances you may have already received one in the past and did not finish the process.
The slides in this section show the typical sequence you might experience before accessing your account.
Please note: You may already have registered for an account in the past.
If so please click here to login first and if you have difficulty try the password reset on that same page.
Advance through the slides to know what you might expect in a typical process of setting up your account.
How do I know if I setup an account in the past?
Proceed to the login page and try to login. Click to read more...
If you have difficulty logging in please be sure to enter your email and request a new password on the login form.
If you have an account you will be sent an email with a password reset.
Follow the instructions and reset your password.
If you still are unable to move forward please see the link that says "Contact the Admin" and you will get help.
I'm not getting the email for my account setup.
This process is similar to setting up a social media account. Similar suggestions apply. Click to read more...
Make sure you check your email spam folder.
Some email providers have strict rules for incoming email. Search for emails from "bjchealth.com.au or bjcconnect.com.au".
Be patient, sometimes emails are not received instantly.
If you still have problems please goto the login page and choose the option for "Contact the admin".
I was sent the Account Setup instructions but I didn't login.
This may be from having early access. Click to read more...
First step is to follow the instructions at the beginning of the FAQ.
"How do I know If I setup an account in the past?"
If you try to login and fail and also are not able to reset your password, you may not have completed the registration step.
Please proceed to find out if you received the registration email. Look at the FAQ titled "I'm not getting the email for my account setup"
Otherwise contact the administrator from the login page and we will resend you your registration email.