BJC Connect
Account Help
How the account setup process works.
We describe below how the setup process typically works.
Getting Started
You may have started with a paid account or a promotional trial if offered at the time. There are two primary account levels. Lifestyle and Exercise.
Our program is new and we've updated our login process.
The slides in this section show the typical sequence you might experience before accessing your account.
Advance through the slides to know what you might expect in a typical process of setting up your account.
If you started with a trial you may have submitted a similar form to this on one of our pages.
To setup your account you would have received an email like this. You will not be able to setup an account unless you set the password on the page from this button in the email.
The link in the Account Setup Email would take you right to this simple page to choose a password. The password instructions are on this page.
YOU MUST SUCCESSFULLY COMPLETE THIS STEP OR YOU WILL NOT BE ABLE TO ACCESS YOUR ACCOUNT.
Immediately after setting your password you will then be asked to login. You will enter the password you created and use the email address for your account. Your account has been established and you will now be able to access BJC Connect.
Welcome to your BJC Connect account. We are happy to have you join the community!
FAQ
How do I know if I setup an account in the past?
Proceed to the login page and try to login. Click to read more...
If you have difficulty logging in please be sure to enter your email and request a new password on the login form.
If you have an account you will be sent an email with a password reset.
Follow the instructions and reset your password.
If you still are unable to move forward please see the link that says "Contact the Admin" and you will get help.
I'm not getting the email for my account setup.
This process is similar to setting up a social media account. Similar suggestions apply. Click to read more...
Make sure you check your email spam folder.
Some email providers have strict rules for incoming email. Search for emails from "bjchealth.com.au or bjcconnect.com.au".
Be patient, sometimes emails are not received instantly.
If you still have problems please goto the login page and choose the option for "Contact the admin".
I was sent the Account Setup instructions but I didn't login.
This may be from having early access. Click to read more...
First step is to follow the instructions at the beginning of the FAQ.
"How do I know If I setup an account in the past?"
If you try to login and fail and also are not able to reset your password, you may not have completed the registration step.
Please proceed to find out if you received the registration email. Look at the FAQ titled "I'm not getting the email for my account setup"
Otherwise contact the administrator from the login page and we will resend you your registration email.